Frequently Asked Questions

Please note that we cannot accept-

A picture taken using the camera on your mobile phone (less than 1 Mega Pixel)

a picture taken by a camera less than 1 Mega Pixel.

How long until I can expect my canvas to arrive?

Please allow 5 working days for delivery after full payment is received. Deliveries can arrive at any time between 8 am - 6pm.

How much is delivery?

Please see our delivery costs as detailed on the delivery charges page.

Do you do any more sizes?

Apart from the numerous sizes we have on offer, we can supply made to measure canvases as well. Just let us know what size you want by E-mail or phone and we will give you a separate quote.

What can be done about date stamps and red eye?

Our designers will automatically remove date stamps and red eye wherever possible, and this is done completely free of charge.

Can I place an order and arrange for it to be sent to another address?

Yes. However, for security reasons if you are paying by card and you have not ordered from us before we can only dispatch the goods to the registered address of the card holder. This does not apply to corporate customers or customers who pay by cheque or BACS.

What about my personal details?

Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves. We are registered and comply with ICO regulations.

What is the policy on returned items?

Under the distance selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return goods for credit subject to the following conditions:

• You inform us within seven working days of receipt of the product(s)
• You pay the return delivery charges.
• Goods are returned in a re-saleable condition and in their original packaging
• Goods are not a ‘Your Photos' or 'Personalized Art' item.(see below for details)

‘Create Your Photos & Personalised Art items ’ All artworks are provided as a bespoke service to the client on a one to one basis, based on the designs shown on this site. You, as the customer give the artist responsible full creative title to recreate the said artwork based on your size and style requests to the best of his/her ability.

Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge. We reserve the right to charge for reposting returned orders, which have been especially produced to meet your personal requirements.

What if my product is damaged?

Full refunds will be made by Toucan Images for items lost or damaged in transit (except for 'your photos or personalised art' items). You should keep all packaging and/or artwork as found and notify us within 1 day of the item arriving in damaged condition to be eligible for a full refund or exchange.

Is there a contact telephone number I can call?

You can contact us on 0844 351 1158 during office hours which are Monday – Friday 10am – 2:00pm.

What about Copyright?

By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.

What are your Terms & Conditions?

You can read our terms & conditions along with our returns policy HERE